Privacy Policy
1. Introduction
At Reliable Paint SG, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for services, or engage us for painting work. Please read this policy carefully. By using our services, you consent to the practices described herein.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you request a quote, book a service, or contact us. This includes your name, email address, phone number, residential, commercial address, and any other details you share about your painting needs. This may include property type (HDB, condo, landed, office, or retail shop), room sizes, preferred paint brands, and specific requirements such as mould treatment or lime wash finishing. We may also collect technical data such as your IP address, browser type, and website usage patterns when you interact with our site.
3. How We Use Your Information
We use the information we collect to respond to your inquiries, provide painting service quotes, schedule appointments, deliver and complete our services (including HDB painting, condo painting, house painting, office painting, retail shop painting, landed property painting, lime wash painting, and plastering/skim coat services), communicate with you about your project, send service updates or follow-ups, improve our website and customer experience, and comply with legal obligations.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, paint suppliers, or delivery partners, under strict confidentiality agreements. We may also disclose your information when required by law, to protect our legal rights, or in connection with a business transfer such as a merger or acquisition.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we keep service records for up to 5 years from the date of project completion.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data that we hold. You may also withdraw consent for certain data processing activities. To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe as required by Singapore's Personal Data Protection Act (PDPA).
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.
9. Children's Privacy
Our services are directed to adults and property owners. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a child, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Reliable Paint SG, Email: contact@reliablepaintsg.sg, Phone: +65 8123 4567. We are committed to addressing your privacy inquiries promptly and transparently.
